Acura

Acura North Scottsdale

7007 E. Chauncey Lane
Directions Phoenix, AZ 85054

  • Main/Sales: (888) 429-9259
  • Service: (888) 397-7208
  • Parts: (888) 468-9049
Info

Customer Reviews



*I contacted Kelly on Saturday and made arrangements to meet her after work to talk about the different MDX models. Sunday I went back to dealership to pick out a model and talk about price etc. Tuesday my vehicle was ready and papers to sign. Throughout the process Kelly was available and prompt in getting back to me. Everyone at the Scottsdale dealership is a joy to work with! Thank you, Sheila

*Great customer service. Easy to deal with and professional staff. We particularly enjoyed Ray and appreciate his time and patience!

*Michael Swartz was my sales representative and had a knowledge level not only for Acura but for the competition was remarkable. He immediately put me at ease and his willingness to spend time with me was not only professional but much appreciated. After just coming from a competitor who appeared to have more important things on his mind then providing me with his vehicles salient points. I started out the day convinced I wanted the competors car after doing my research. I had not even considered the Acura although my 2012 MDX had performed flawlessly. I just wanted something new. Kudos go out to everyone involved including Michael, the sales rep, Harry the sales manager who was a pleasure to work the negotiations with ,who I know put a kid through college just with the profits off me, to Terres Martori the finance manager who redefined customer service who her infectious enthusiasm and professionalism but I've never seen anyone close a transaction so fast. Buying a new automobile can be a very trying and stressful ordeal but not at North Scottsdale Acura. Thanks gang, see you in another 5! 

*My experience, while a bit unusual, was really first class. I originally met with Rob Zullo to view a former courtesy vehicle that the dealership had listed for sale. After test driving and seeing the vehicle, I left to run some errands while the team worked the trade value for my current vehicle. After reviewing that information and ready to fire away, I got a call from Rob saying the car had just sold. Bummed, I figured my car shopping was done for the day. However, Harry and Steve worked with Rob to see what they could do to get me into a new TLX. I was looking for used for the value but the team did everything they could to create a win/win on a new TLX, which I gladly drove home later that day. There are other Acura dealers closer to my house, but the experience I had with Rob, Harry, Steve and Charles (finance) have me committed to doing service work with Acura North Scottsdale going forward. I would gladly recommend their laid back and "solution finding" approach to family and friends! 

*Positive. Purchasing a car is always stressful. Michael Schwarz and the general manager helped to make it less stressful. 

*Plamen Prodanov, Sales Consultant was welcoming, and carefully and clearly explained the sales process and the features of the Acura RDX. His followup was excellent and the whole experience was made simple and pleasant. The Finance Manager, Terres Martori, was quick and efficient in processing the paperwork and was very pleasant to deal with in completing the transaction. We were impressed with your operation and look forward to getting excellent service as well.

*Great service from Rob. No pressure. Did what he said he'd do. 

*Great experience as always... this is our 5th Acura MDX lease since 2002... we love the car, the people at Acura NS, and the service... what more can I say... our decision to do it over and over again speaks volumes. 

*Outstanding! We had been casually researching replacing my Lincoln MKX and stopped by on our way to a movie to browse. Plamen came out to greet us and was extremely kind and knowledgeable. He led us through a comparison of potential vehicles and found for us the perfect fit. We could not be happier with the vehicle OR the experience. Kudos to your organization!

*I would like to personally thank Chris Hefke for all of his help with leasing my new car. He was very patient with us and made the process so much easier. He was wonderful to work with and i greatly appreciate all of his help. I love my car!

*It was all very positive and no complaints. A trainee was involved and I was very happy to have him. The other sales people were very helpful to get his questions answered. Mahboo is a pleasant young man and has much potential to succeed Rob and Steve very knowledgeable and worked hard to accommodate my issues.  

*We had an excellent experience at Acura Scottsdale, and would highly recommend them to anyone. Kelly provided incredible customer service, which made us comfortable with our purchase. Steve is an excellent sales manager, who is willing to accommodate your interests without forcing undue pressure. Michael checked us our kindly our while honoring our desire for no added costs. Overall, we had a great experience, and would highly recommend this dealership to others.

 *I came in for a scheduled oil change. The staff was very professional and attended to any of my needs and questions very promptly. They suggested other maintenance needs, but did not push them. Much appreciated!
 *Best car buying experience I ever had. Everyone was extremely friendly and extremely helpful. Will be definitely going back for more cars in the future.

*the experience was very smooth and hassle free. Glad we made the stop here. 
 
*This is our first Acura, coming from Mercedes and being used to simple a first-class treatment by our sales representative there. We were assisted by Kelly who had an excellent depth of product knowledge, which I appreciated. The buying experience was without pressure and Kelly and her manager made sure that we were happy with our decision and our new MDX SH-AWD Advance. Moving from the sales floor to the finance officer was a continuation of the good experience. There, Terres explained all finance options and also offered some add-on options which simple made abundant sense. She was a pleasure to work with, as was Kelly and her manager As we drove off the lot, I remarked to my wife that it felt like a small town dealership atmosphere with your neighbors working to help the best they could. She agreed, something nice about that. 

*Excellent service by Kelly Shykes - this is the second Acura we have purchased from her and her attention to detail and follow-up is top notch and much appreciated!
 
*We dealt with the gentleman from Bulgaria. Very professional, very easy to work with. Did a great job of helping us and explaining all the features of the car. We are very excited with our new purchase.
 
*I had a great experience. Things went very smoothly, there was no pressure, you had what I wanted and so far I am very happy with my new RDX. Chris Hefke answered all my questions and encouraged me to be comfortable with the car and my decision without making me feel hurried. He deserves all the credit for making this expensive decision feel like the right one! 

*This is the second time that we have chosen to purchase an Acura from this dealership. We went with the same salesman-Mike as he was a pleasure to work with on our first vehicle. Mike made it easy for us to understand the numbers; he worked with us to get us where we were comfortable; he never pressured us and this time really worked quickly to get us in and out in under a couple of hours as we had a new born with us. Mike does a great job of explaining the features of the vehicle and makes you feel very comfortable! Teresse-the finance manager was also a joy to work with once again! 

* I love the dealership. While I was in for a service appointment, I spoke with Rob Zullo, we found a payment that worked for me, and I left with a new MDX. Thanks Rob.

*Our salesman, Plamen Prodanov was outstanding!Courteous, friendly, extremely knowledgeable, great sense of humor and just a great ambassador for Acura of North Scottsdale and Acura in general. We also met the general manager Randy Usery, who was gracious and welcoming as well as having a great experience with the finance gentleman, Charles. Overall, a great car buying experience for a guy who hates buying cars! They made it fun and all were very professional and friendly. Follow-Up has been great!

*The salesperson, manager and finance center were all pleasant, attentive, willing to bargain and ultimately to complete my new lease contract for 3 years. I have used them for years and have recommended the dealership to friends and family members. Special emphasis to the salesman Plamen.

 *I brought my 2015 Acura RDX in for a maintenance special, including an oil change and tire rotation, on Friday, 7/29/2016.  Summer is my Service Rep.

 I was very pleased with the service I received.  In addition to the maintenance items I requested, an analysis of my car's functions showed that my battery needed to be replaced.  I was not aware my battery was starting to fail, so the proactive replacement of it (under warranty) certainly saved me from being stranded somewhere whenever it did die. 

Even with the extra service done, plus a car wash, my car was ready for pick-up in the time frame promised.

  I appreciate the excellent customer service I received from your dealership.  Thank you.

* I would like to extend my great appreciation for your excellent customer service!  Matt greeted me the minute I drove my car in for service and he knew exactly what I needed.  As this was my first time for service on my new IXL, he extended a gracious free service.   This was very much appreciated.  As a former BMW owner, I know how important excellent Customer Service is to a car owner.  I thought I would be a BMW owner for life due to the excellent service I received.  When it was time to buy a new car, as a previous Acura owner, I wanted to try Acura again due to the integrity of the car and the excellence of value.  I was right in choosing Acura for my new car.  Kelly in Sales was so wonderful and helped seal the deal.  I only have positive words for your Acura Dealership.  I hope this is my only Dealership I use for many years to come.  Thank you and all for what you do every day.  You do make a difference.

*I brought my 2015 RDX in yesterday for the factory recall on the driver's front airbag inflator.  Everything went very smoothly. The dealership called to set up the appointment, the service was done faster than expected and everyone on the staff was very nice.  I am very relieved to have this repair done and I thank everyone for their excellent customer service. Summer was my service adviser. 

 * The service I have been provided over the past ten years at your dealership is the type of service all other dealers should strive to attain. I was in a panic on Saturday July 9th as we are driving our 2006 ACURA MDX back to Vancouver B.C. to gift to our son . The car has a recall for the passenger side airbag. Cami your receptionist was unbelievably helpful and got me a 7 am appointment on Monday .Matt Williams took care of me and the whole job was completed in the two hours I was told it would take. FANTASTIC! Cami and Matt made sure I had the records to confirm both airbags had been replaced which will be very important to ensure I can get the vehicle through Canadian Customs.The only last detail is ensuring the work completed is registered with Acura so that my vehicle shows up on the site as having the work completed. Matt said that may take a couple of days.You have a great team!


* Well I just turn in my Acura that I lease from another dealer in the Valley of the Sun (West Side) 
I started deal with Acura of North Scottsdale  for my service work after I did some price checking on a major service. 
Finding out the Acura of North Scottsdale was over $150.00 cheaper for the service, and they give Veterans a discount for their service on top of that.  Matt Williams-Service Advisor  in the Service Department will treat you right
Was considering leasing another Acura recently, a RDX dealt with Travis Bennett one of the Sales Manager.  He is a straight shooter.  Travis gave me good numbers but in the end my wife and I decided to go with a different brand vehicle.  We want something small in an SUV v/s the big RDX
I would have no problem sending my best friend to Acura of North Scottsdale, as when I was their customer they treated me right.

* I have a 2010 MDX. I have been taking my car into Acura north scottsdale since I bought it. I have always had excellent service. I was disappointed when my service advisor left. I had known him for years.  So I was reluctant to continue going to the dealership. BUT I just took my car in for an oil change and tire rotation at Acura north scottsdale and service was sooo fast. Matt met me outside as soon as I drove up. Within minutes I was off to the waiting room.  The service was completed in just over :30 minutes.   I could not have been happier. He also let me know what work will be needed at my next service appointment.


* I have bought 3 Acuras from this dealer and had nothing but a great experience with the purchasing and service for all 3 vehicles. Once I am in the market to replace another car, I will go to Acura North Scottsdale.

* I had made up my mind on my next car purchase, a 2015 Acura TLX with the advance package so I hit the Internet to find the best out the door price. I reached out to all 3 Valley dealers and had responses almost immediately. Bob Cambell responded with a very competitive price. I gave the other dealers the opportunity to beat it but got typical boiler plate responses "they won't honor that price once you get there," "bring it to me in writing and we'll beat it," and my favorite "our dealer add ons are of superior value." Who really needs nitrogen in their tires or wheel locks. Acura of North Scottsdale put there best foot forward on the initial price and nobody else came close.
Nevertheless I proceeded in working exclusively with Bob, asking for a price break down of his quote to ensure there were no surprises. A few emails later I had a price I was comfortable with and all the financing paperwork filled out to expedite the process. I walked in and my TLX was pulled up, washed and ready to go home. The entire process, from the moment I walked in the door was less then 90 minutes and that included an extended test drive and a 30 minute overview of all the features of this car. I'm a technophile but this car has so many features I was even a bit intimidated. Bob covered everything and proved to be extremes knowledgeable.
Much to my delight the price quoted via email was the price I paid. The price offered on my trade in was fair and there were no high pressure tactics for extended warranty type options. All in all I couldn't have imagined a better experience. I never thought I would use the word pleasant to describe buying a new car but that's exactly what it was.
If the TLX lives up to this positive experience Acura of North Scottsdale will have earned my business for years to come.


* I bought a brand new RDX yesterday from Acura North Scottsdale. (LOVE...LOVE....LOVE my RDX!!!!)  The salesman Michael Schwarz made my experience in paying a car even better.  When we came into the show room to look at cars. We weren't bombarded with some sales guy trying to sell a car right away.  Michael gave us a minute to look at some cars before approaching us. When I decided that I wanted to test drive the RDX Michael was super accommodating. I didn't feel rushed.  Also being that I am in a wheelchair I needed some time to get my hand controls put on to test drive the car. Micheal was extremely patient with me and understanding. What this gets better... I live in Flagstaff, AZ and when I decided I really wanted to get the RDX Michael did everything and anything to make sure that the RDX I wanted would be there for me. (it's not like I can just drive over and get the car from Flagstaff) From the time we looked at the vehicle to the time I came back and purchased it 2-3 weeks had past and Michael would text every once in awhile to ask how I was and if there was anything he could do to help get me down to Scottsdale.  I have never had this good of a car buying experience. For me buying a car is like pulling teeth.  Everyone at the dealership was super friendly and helpful through the car buying experience. Yesterday when I came to get me car everything was ready to go the paper work was painless.  Michael went through every single detail on my RDX and I am so thankful. Michael Schwarz is defiantly the man to go to if you want to buy a car at North Acura Scottsdale. I would just walk in and ask for Michael. I am so thankful for his understanding and patience. Can't wait to go back and get my Ipex put on my Acura!


* Plamen ROCKS!
Our family has purchased multiple cars from Acura North Scottsdale.  Plamen is top tier when it comes to customer service.  Working with him is like a breath of fresh air.  Weather purchasing a new or used car his level of customer service does not waiver!  He is up front and honest which is something we have seen little of when purchasing a car in the past.  We have and will continue to refer him to friends and family and he will be our "go to" person when the time comes to purchase another vehicle!

* First just a bit or background. I drive a Civic coupe as an economical daily commuter. At just over 30k miles on the clock, the car began to vibrate and rattle violently when started and then put in reverse. I went to Honda and instead of handling what should have been warranty covered since the car was within the new car warranty period, they handed me a bill for 640.00 to replace the upper motor mount that failed---at just over 30k miles! 9400 miles later, it failed again. They gave me a quote of 640.00. No way I could do that again. I decided I'd have to figure it out and do it myself so I found a non OEM replacement with excellent reviews from the multitudes of Civic owners who've had the same issue from '06 to current for 40.00 but found I didn't have the proper tools. So, this past Saturday morning, I went into Acura NoSco for an oil change and asked if someone could possibly install it for me. Not only did Service Advisor, Christina Piercy, fit my car into an already packed schedule for the oil change, with no forewarning I was coming in, but techs Tommy, Brandon and Jesse all pulled together and removed the failed part and installed the new one. You remember how much Honda wanted to charge me X2? A local independent shop wanted 360.00 to install the new. This team got the oil change AND removal/install done for 110.00. I am utterly grateful not just for the extra effort, consideration and very fair cost, but also for being treated like a person. Thank you so very much. You've got me as a customer forever or as long as the 'lil Civic lasts. I promise I'll schedule in advance next time!

* I recently purchased a pre-owned TL, and I couldn't be happier with the car and the service I received from Acura North Scottsdale. It was a pleasure working with Paul in sales and Charles in finance. I definitely recommend you to stop in and see them if you are in the market.

* I never thought buying a car would be such a nice and fun experience! Terres Martori, Mike Schwarz and even the manager Steve Hoffman made it a pleasure. And fast! When my financing was approved the payment was even LOWER than they originally quoted. I cannot say enough about this awesome dealership and incredible sales and finance team! I highly recommend this dealership.

* Fantastic experience! I've been in communication with Rob Zullo for a few months now leading up to the lease of a 2016 MDX. Rob was patient, yet consistent with following up on where we were at, and when we were ready the experience was seamless. Very helpful and supportive and worked with us to get the right deal. Would 100% recommend without reservation.
We also worked with Charles Watson in the finance department and he was amazing! Very helpful and supportive. Will certainly work with Acura North Scottsdale on the next purchase.

* Made my second lease purchase in three years. I've purchased a lot of cars over the years and today was my best experience ever. My sales associate, Plamen, worked very closely with the sales manager, Travis, to get the right deal to meet my financial needs.

* The Director of Finance, Charles, provided me with clear and honest guidance. The Finance Manager, Terres, did an excellent job explaining the contract and finance terms.

* The entire staff was very friendly and down to earth. I would highly recommend working with Plamen, Travis, Charles, and Terres. Solid people that make you feel at home and not at a typical car dealership.

* Our experience was smooth and we are very pleased with our new RDX.  Our rep Rob Zullo was very accommodating and pleasant to work with.  Also Ms. Terres Martori in finance was a pleasure to work with and fast!   This was an easy process and we would recommend this dealer.

* I just purchased a new TLX from Acura North Scottsdale. I was very impressed with the whole process.  My sales consultant Michael Schwarz was knowledgeable and helpful. I worked out a great deal with sales manager Steve Hoffman and Terres Martori made the finance process quick and easy.

* After having visited Acura of Peoria and having received less than optimal service we were pleasantly surprised by Kelly's excellent service!  She was honest,  very helpful with negotiations, and never pushy. We were there no more than 3 hours and drove away in the perfect vehicle for our family, it was meant to be! :)

* We shopped around a few dealerships in Tucson and Phx area and Acura of North Scottsdale was willing to make the best deal. Our sales woman Kelly S was very helpful and knowledgeable. She was quick to get back to us and negotiated the best price she possibly could. I recommend her for anyone looking to buy a new or used Acura. We drive 200 miles from southern Arizona and it was well worth it.

* Just a big shout out to Acura North Scottsdale and salesperson Kelly Shykes!  Bought a new RDX last night and the sales and orientation experience was smooth, painless, fairly short and extremely informative.  This is my third car from this Dealership and the service experience with my rep, Summer Haring has also been excellent over the past 9 years.  Love my new car!!

* Just purchased my second TL from Acura North Scottsdale. My Sales Consultant, Jack Berry, could not have been more helpful in the overall transaction. I was fortunate enough to pick up a mint 2008 that had just been traded in and Jack kept an eye on my interests while it went through the shop for certification. Not only was he courteous and congenial, he even drove the car to my home on his day off! (While I drove my older car home). Along with him, their Finance Director, Charles Watson, made the normally tedious financial side of the deal very pleasant. Couldn't be happier with Acura North Scottsdale.

* My husband and I were extremely impressed with our experience at North Scottsdale Acura. It was the most painless and actually enjoyable experience we've ever had at a car dealership. They really bent over backward to give us the best deal possible and were completely no pressure and friendly. We asked a ton of questions, test drove a few cars over the span of a few visits and they were always relaxed, friendly, and extremely knowledgeable. I highly recommend Bob Campbell and Brian Edwards in sales, and finance director Charles Watson.


* If you want to deal with a dealership that treats you like a person and not a "deal" then go to North Scottsdale Acura! We had been to Peoria and they told us they wanted to sell us the car so that their boss could go to Prague. It was the cheesiest bunch of idiots trying to push cars that didn't give us their best price until the 11th hour. At North Scottsdale, they were very nice, fair and to the point. Instead of spending hours going back and forth, we were able to get to an agreed deal quickly and the salesperson was then able to spend hours with us showing how to use all the features of the car. Everything about buying a car at North Scottsdale was pleasant and I highly recommend them! Don't waste your time going anywhere else! You will not find their level of professionalism anywhere else!!!


* Thank you so much to the sales consultant, Ray Ryan who sold me a 2015 Acura TLX over the holiday weekend. He was not only helpful and nice, but made the car buying process painless and actually very pleasant. I seriously cannot say enough about how smoothly the entire process went from selecting my vehicle, to arriving at a lease that works for me, to the finance process and the final part of Ray sitting with me in my new vehicle to go over the many features of this GREAT car! There was never any pressure or hassle from either Ray or the finance guy Charles, just professional and friendly service. Overall, my experience was a great one. I love the TLX and am very happy with my purchase!

* Rob Zullo was an awesome salesperson and someone I would highly recommend to friends or family

* We were welcomed in a friendly manner and there was never a rush for us to buy a car. Information was provided and we were shown the differences between the RDX and the MDX. It was possible to drive the RDX or any other model. Extensive explanations were given when we had questions. This purchase was a very positive experience. The dealership worked with us to get the car ready for us the day it arrived on the property because we needed to pick it up before going out of town. Plamen invited us to come back to the dealership when we returned to town for more instructions. We did go back and he spent as much time as we needed to understand how the special features worked. This is the way customers should be treated when they are looking to purchase or purchasing a new car. Terres took all the time we needed to learn about the financing and the Acura Care. She had exact answers for our questions even though it was past closing time when were meeting with her for our purchase.


* Staff was great, and I very much enjoyed the purchase experience

Customer reviews don't lie and neither do we.  We don't pay for reviews, offer any incentive for a review, or promise anything in return for a review.  All we ask is for our customers to give an honest experience they had at Acura North Scottsdale.  At the end of the day, we know it's unrealistic to meet everyone's expectations, but we do our best to learn from mistakes and continue to improve.  Improvement leads to a better experience for everyone.  Please let us show you why we are the Premier Acura Dealership in the valley of the sun!


Call Us

Acura North Scottsdale

7007 E. Chauncey Lane
Directions Phoenix, AZ 85054

  • Main/Sales: (888) 429-9259
  • Service: (888) 397-7208
  • Parts: (888) 468-9049

Hours

  • Monday 8AM-8PM
  • Tuesday 8AM-8PM
  • Wednesday 8AM-8PM
  • Thursday 8AM-8PM
  • Friday 8AM-8PM
  • Saturday 8AM-7PM
  • Sunday 10AM-6PM