We are having a very pleasant car shopping experience with Matthew Heims at Acura North Scottsdale. I would highly recommend asking for him if you are considering buying a car at this dealership. He is the Internet Sales Manager. He is very informed about product and his communication skills are excellent. He has been staying in touch and giving updates on inventory in a way that feels informative and doesn't feel like pressure to buy. We are still in the decision making process.
I love this place. I bought my Acura here in 2012 and have been having it serviced here since then. I have always had a pleasant experience, they do good work, and they never try to get me to do work that is not necessary. They always provide me with a loaner vehicle and are very flexible. When it comes time to trade my Acura in for a new one, I will be back here!
When it came time to upgrade our family vehicle we ultimately picked Acura over many other dealers. Our salesman Mike was a pleasure to work with I told him exactly what we were looking for and he made it happen without trying to cut any corners. Even after the purchase he was very patient in showing me how all the technology worked in my new RDX. When we got home we did notice the alignment was off and we returned next the next day with no questions asked the issue was solved quickly by the service department. Very pleased with my experience!
I have to comment on how much I keep coming back here for all my work. Not only does my sales person still keep up with me to make sure the car is in great shape, but the service department is just as amazing. Primarily Matt Williams. I called in for a routine oil change and was assigned to Matt. As always, there is more that needs to be done with the car, but rather than push for me to do everything (which at the time, I could not afford), Matt walked me through all other maintenance that needs to be done in a non pushy, non threatening way. We took care of the big issues and stayed within my budget. Matt even took the time to call the next day to see how the car was, and as soon as I mentioned that my AC was humming loudly since the repair, he immediately made me an appointment to take it in, and fixed the issue just like that.And to cap it all off, since I do know the other work needed to be done, again in his non threatening, non pushy way, Matt made sure to follow up, as if by magic, exactly when I knew the remaining repairs needed to be done. Ive always gone to the dealership to work on all my cars, but this will be the only Acura dealership I will go to, even if its out of my way.
My MDX is approaching 4 yrs old- end of warrantee. I have shopped other area dealerships of luxury level cars. For the most part, with exceptions, ZOOS. But for 4 years I have been a Penske customer. My salesman, Rob Zullo of Tenafly,N.J. has always been an honest gentleman with me. My service rep, Summer. is superb. For 4 years I have been treated as if I was a customer of a fine specialty store. Even while waiting for an oil change,visiting any of the Penske showrooms , you are greeted then left alone if you want. Penske obviously wants a high standard of customer service- and it shows. 4 years of consistent treatment. My 2018 will be from Penske. Make?- decisions, decisions.
Chris Hefke made my car buying experience stress free. I will only buy cars from him, there was no pressure and he was extremely knowledgeable. Thank you Chris
The best car-buying experience I have ever had! Thank you to Paul, Harry, and Charles for all they did to make this such a great experience for me. When I left my new Acura TLX with the service department to finish the IBEX and window tinting, I mistakedly left my wallet in the loaner vehicle. To my extreme surprise, Christine in the service department called and offered to bring it to me at the restaurant I was at that evening! I am an Acura North Scottsdale customer for life, and will recommend all my family and friends to this dealership!
Best car buying experience I've ever had! Seriously who likes hacking out a deal? Well frankly, it was pretty much cake at this dealership. The car salesman Ray was wonderful and the general manager Steve was straight forward and got me the exact care I wanted at a price I could live with. I would absolutely recommend this Acura store!
Taking the time because they deserve the review. Great experience with everyone we dealt with. Teress was our cherry on top. She has an endearing quality about her and she worked very hard to finalize our deal. I really can't say enough about her or the time spent. It was the best car buying choice we could have made.
Purchased a certified used TL with the help of Chris Hefke. Chris treated us with respect and did not pressure us into a sale. The entire process was easy and took less than 2 hours. I will recommend Chris to my friends who want to buy a car without the junk that usually comes along with buying a car. No hassle, no wasted day, no joke!
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