Customer Testimonials

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Google Jan 10, 2019
 

Highly recommend!!

Read at Google

Yelp logo
Yelp Jan 5, 2019
 

Untrustworthy.  Unreliable. Uncaring.  UNSAFE. That's Acura North Scottsdale. "Untrustworthy. Unreliable. Uncaring. UNSAFE." Picture yourself going to a nice looking hotel, only to find the bathroom in your room had been used before you arrived? You do the right thing and politely ask that someone take a look and address the concern like any reputable hotel would do. Then the unheard of happens...the hotel staff take a look, acknowledge it is not clean, yet refuse to clean it! They actually tell you they don't do that and you should clean it - to save the hotel the money! That, my friends, is Acura North Scottsdale. Untrustworthy. Unreliable. Uncaring. UNSAFE. This dealership sold me a vehicle with a sand pitted, cracked and chipped windshield. Yep, I was a fool for buying from them, but in my defense, the sand pitting was not glaringly obvious until I drove the vehicle to work in the morning. Man! I could hardly see! Safety issue! I immediately informed the dealership. Their response? Matt the Finance Manager told me to fix it myself, because it would cost the dealership money for me to drive safely, despite the fact they they not only sold it with this safety concern, it passed their in-house inspection with this deficiency! Aren't these folks ASE certified? The air filters in the vehicle needed a special tool to open and look at. Matt the finance guy told me the vehicle had been inspected for safety and mechanical issues and it was good to go. Not so. When I got home and found the tool to open the engine air compartment myself, I found butterfly wings, leaves, twigs, and dirt. Who didn't clean this toilet? The dealership did not, and told me and my wife to go clean it ourselves. Really? North Scottsdale? Acura? Penske? What was I hearing from these people? I was not buying from a fly-by-night shop like some questionable dealerships in South Phoenix was I? Yes, apparently, I was. If they failed so miserably with such simple and low-cost "Acura te" attention to a vehicle, what do they fail to do with other vehicle inspections on things like engines, transmissions, electronics? My fault again; I bought from a dirty hotel that looked clean on the outside. I asked to speak with the only guy working with me - Paul D., the Finance Manager. He failed to acknowledge or return my emails, but boy did he want my money! I tried Matt, the Sales Manager. He told me the dealership was not interested enough in the safety of me and my family and to fix things at my own time and expense. I asked to speak with the GM; no response. I submitted an on-line request to talk with someone, no response. My wife spoke with their Mechanic - same spiel. Who are these guys? In North Scottsdale? UNBELIEVABLE. Untrustworthy. Unreliable. Uncaring. UNSAFE. That's Acura North Scottsdale. AZ Consumer Reviews has provided you with the "acura te" truth about this dealership. Want to waste your time and money there? Go ahead, but you have been warned.

Read at Yelp

DealerRater logo
DealerRater Jan 5, 2019
 

Picture yourself going to a nice looking hotel, only to find the bathroom in your room had been used before you arrived? You do the right thing and politely ask that someone take a look and address the concern like any reputable hotel would do. Then the unheard of happens...the hotel staff take a look, acknowledge it is not clean, yet refuse to clean it! They actually tell you they don't do that and you should clean it - to save the hotel the money! That, my friends, is Acura North Scottsdale. Untrustworthy. Unreliable. Uncaring. UNSAFE. This dealership sold me a vehicle with a sand pitted, cracked and chipped windshield. Yep, I was a fool for buying from them, but in my defense, the sand pitting was not glaringly obvious until I drove the vehicle to work in the morning. Man! I could hardly see! Safety issue! I immediately informed the dealership. Their response? Matt the Finance Manager told me to fix it myself, because it would cost the dealership money for me to drive safely, despite the fact they they not only sold it with this safety concern, it passed their in-house inspection with this deficiency! Aren't these folks ASE certified? The air filters in the vehicle needed a special tool to open and look at. Matt the finance guy told me the vehicle had been inspected for safety and mechanical issues and it was good to go. Not so. When I got home and found the tool to open the engine air compartment myself, I found butterfly wings, leaves, twigs, and dirt. Who didn't clean this toilet? The dealership did not, and told me and my wife to go clean it ourselves. Really? North Scottsdale? Acura? Penske? What was I hearing from these people? I was not buying from a fly-by-night shop like some questionable dealerships in South Phoenix was I? Yes, apparently, I was. If they failed so miserably with such simple and low-cost "Acura te" attention to a vehicle, what do they fail to do with other vehicle inspections on things like engines, transmissions, electronics? My fault again; I bought from a dirty hotel that looked clean on the outside. I asked to speak with the only guy working with me - Paul D., the Finance Manager. He failed to acknowledge or return my emails, but boy did he want my money! I tried Matt, the Sales Manager. He told me the dealership was not interested enough in the safety of me and my family and to fix things at my own time and expense. I asked to speak with the GM; no response. I submitted an on-line request to talk with someone, no response. My wife spoke with their Mechanic - same spiel. Who are these guys? In North Scottsdale? UNBELIEVABLE. Untrustworthy. Unreliable. Uncaring. UNSAFE. That's Acura North Scottsdale. AZ Consumer Reviews has provided you with the "acura te" truth about this dealership. Want to waste your time and money there? Go ahead, but you have been warned.

Read at DealerRater

Google logo
Google Jan 5, 2019
 

Matt Williams in service is excellent. We always see him for our repair needs. He’s informative and always trys to help us save money. Great techs also we had an issue with our car and they took extensive amounts of time driving with me personally trying to help diagnose a persistent noise issue. Thanks Acura NS

Read at Google

Google logo
Google Jan 5, 2019
 

Picture yourself going to a nice looking hotel, only to find the bathroom in your room had been used before you arrived? You do the right thing and politely ask that someone take a look and address the concern like any reputable hotel would do. Then the unheard of happens...the hotel staff take a look, acknowledge it is not clean, yet refuse to clean it! They actually tell you they don't do that and you should clean it - to save the hotel the money! That, my friends, is Acura North Scottsdale. Untrustworthy. Unreliable. Uncaring. UNSAFE. This dealership sold me a vehicle with a sand pitted, cracked and chipped windshield. Yep, I was a fool for buying from them, but in my defense, the sand pitting was not glaringly obvious until I drove the vehicle to work in the morning. Man! I could hardly see! Safety issue! I immediately informed the dealership. Their response? Matt the Finance Manager told me to fix it myself, because it would cost the dealership money for me to drive safely, despite the fact they they not only sold it with this safety concern, it passed their in-house inspection with this deficiency! Aren't these folks ASE certified?The air filters in the vehicle needed a special tool to open and look at. Matt the finance guy told me the vehicle had been inspected for safety and mechanical issues and it was good to go. Not so. When I got home and found the tool to open the engine air compartment myself, I found butterfly wings, leaves, twigs, and dirt. Who didn't clean this toilet? The dealership did not, and told me and my wife to go clean it ourselves. Really? North Scottsdale? Acura? Penske? What was I hearing from these people? I was not buying from a fly-by-night shop like some questionable dealerships in South Phoenix was I? Yes, apparently, I was. If they failed so miserably with such simple and low-cost "Acura te" attention to a vehicle, what do they fail to do with other vehicle inspections on things like engines, transmissions, electronics? My fault again; I bought from a dirty hotel that looked clean on the outside.I asked to speak with the only guy working with me - Paul D., the Finance Manager. He failed to acknowledge or return my emails, but boy did he want my money! I tried Matt, the Sales Manager. He told me the dealership was not interested enough in the safety of me and my family and to fix things at my own time and expense. I asked to speak with the GM; no response. I submitted an on-line request to talk with someone, no response. My wife spoke with their Mechanic - same spiel. Who are these guys? In North Scottsdale? UNBELIEVABLE.Untrustworthy. Unreliable. Uncaring. UNSAFE. That's Acura North Scottsdale.AZ Consumer Reviews has provided you with the "acura te" truth about this dealership. Want to waste your time and money there? Go ahead, but you have been warned.

Read at Google

Yelp logo
Yelp Jan 1, 2019
 

Don and Brandon made the car buying process not only easy, but pleasant. They brought out a list of cars that were in our price range and allowed us to test drive as many as we liked. They were able to get us a great deal on our trade in and get us in to an amazing car. Brandon talked us through the whole process while we were obtaining financing. Then we were handed off to Phillip in financing who got us through all the paperwork in no time at all. Phillip gave us all of our options into extended warranties and GAP insurance but was not pushy about it. Overall, this was the BEST car buying experience my husband and I have been apart of through the purchase of three cars. When it is time for a new car we will be returning to Acura of North Scottsdale.

Read at Yelp

Google logo
Google Jan 1, 2019
 

What a great shopping experience! They had exactly the vehicle we were looking for, a 2019 Acura RDX. The base model had so many features and they beat Tempe Acura by a mile! We got the price and payments we were looking for quite quickly. It is now time for our 1st oil change and we are looking forward to taking the vehicle in and getting back on the road.

Read at Google

Google logo
Google Dec 31, 2018
 

I love my mechanic Brandon and my service advisor Summer!

Read at Google

Google logo
Google Dec 26, 2018
 

I found this dealer impossible to do business with. Instead of giving me a competitive price, they kept asking me what I'm willing to pay. How bizarre?? I ended up driving 15 min further and saving money.

Read at Google

Google logo
Google Dec 23, 2018
 

Amazing service!!! Consistent, trustworthy and professional. I always know that when I walk into Acura of North Scottsdale that I will be treated fairly and honestly by wonderful people who stand behind their words and truly care about their customers. Thank you!!!!

Read at Google


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