The GM Aaron Enriquez was very helpful.we will return for Service.....
Last week, I took my 2015 Acura RDX to Acura North Scottsdale for Service and then Penske Rapid Repair for window tinting and a premium detail. My car still looked great after a few years, but everyone at Acura and Penske made it look brand new again and even better with the window tint! I want to give a shout out to Acura North Scottsdale and my Service Consultant - Steffen Squitieri, Service Valets CJ and Kyle, Penske Rapid Repair's GM - John Blackwell, Jim Loose and Brecken Hulse. Thank you to everyone else involved with my service, window tint and detail. I have been getting all of my Honda and Acura cars with Penske since I moved here 20 years ago and have always had the best professional service and experiences with the company and people having high standards and great integrity for everything. Thank you!
Their service department is outstanding. Matt Williams is a straight shooter and is the best service manager I have ever worked with.
Summer,did an excellent job,as well as Tom.
I didn’t end up getting a car (went with Volvo). However the service was impeccable. The team was not pushy at all. Rachel Finkelstein was wonderful and knew her stuff! She was kind, empathetic, knowledgeable, and excited about the product.
I had pleasant entry with upfront disclosures and staff were courteous. Did not apply pressure for non essential services. I tried for 2 days to get in touch with Tempe Acura dealer with lots of text messages but no action. I love it here. Even though slightly longer drive the whole courteousness and no pressure approach impressed me. Cami my service advisor provided me updates and explained potential services and costs that may be needed next time.
Our Acura TL was experiencing noise issues in front end - these types of problems must be the mechanics worse nightmare as they are often inconsistent thus hard to diagnose. This dealership was able to locate the problem - I thought the work was professional and the repair costs fair.
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