I recently took my car in for a routine oil change and new rear brakes. When my car was being checked they found that my transmission fluid filter was leaking and need replace. Thankfully the filter was covered under warranty. The dealership had to order the part which would take a few days. They did provide me with a loan car. They called me that the car was done and I could pick it up. I went to pick it up and I only saw the payment department no service person came out to review what they had done with the car. Well I leave the dealership and start home. About three miles from the dealership I noticed there was a five inch crack in my windshield that was not there when I dropped off the car. Again the five inch crack was not there when I drop the car off. I called them very upset that they had never said anything to me about the crack nor did they provide a inspection sheet to me. I do live in AZ and stone chip are very common. However, I had just had the windshield replaced two months earlier after living with a stoned chipped windshield for five years. I immediately took the car back and all they did was patronize me explain that if there is a chip that it can crack when the car gets washed. Guess what they did wash the before I picked it. They told me that your insure would cover replacement. Really why should my insure pay when it was damage when it was under your care. Gee thanks for your customer care.
We live a few hours away so I negotiated a price for a MDX through email with Matthew Heims (salesman) before traveling to pick it up. We had gone back and forth through email and I'd asked multiple times if it had been smoked in or if there was anything wrong with it (they said it had been in their inventory too long so they had reduced the price). He assured me there was no other reason the price had been reduced. We thought we were getting a fair deal. We drove up and everything was great until we asked for the other key during the buying process and he said they only had one. At no time was this disclosed earlier. We had already traveled there with kids in tow so I'm sure they thought we'd just take the hit at that point. We asked them to provide another key or reduce the price. Fair is fair, right? They did the whole "wait here... I'll ask my manager" good-guy, bad-guy B.S. Then we were told that we had negotiated such a good price that they couldn't reduce it, even though they never told us it only came with one key. The second key was very important to us. We reluctantly asked about purchasing one at a reduced price, and again: "wait here... I'll ask my manager." The best they could do was $500!!! Yes, $500. So there it was... bait and switch. We were exhausted and the kids were hungry at that point so we bought the key and left.We drive it home and one week later the "low battery" warning came on the screen for our new key!! I emailed Matthew Heims and asked for new batteries for both keys and whether the key could be defective. I also sent him a picture of the low-battery warning from the car's display. He ignored the defective question and told me that batteries would be in the mail that week. This was June 9, 2018. Each week I waited and they didn't come. I sent him three follow up emails where he assured me they would be or even HAD been sent out. It's now been 3 weeks and they never came. Are the batteries super expensive? No. But we were charged $500 for a new key that we never knew we'd have to buy. On top of that it now has a dead battery and is possibly defective. They should not have charged us. They should have disclosed that it only came with one key during the negotiation process. They had a chance to do the right thing and they didn't do it. I have proof of everything I'm reporting in emails.There are two things I greatly dislike: moving and buying a car. I thought we would beat the odds and have a smooth experience, but this dealership ended up falling short. It was a classic used-car shakedown. Beware of Acura North Scottsdale. They took advantage of our family and are truly "slimy used-car salesmen."By the way, don't bother posting a generic reply asking for me to contact you to provide more details. You have all the details already in this review and I have nothing to add. You also have all of my contact information. However, don't call me in an effort to justify your actions.
Summer Haring is responsive, thorough and kind. My service included a system recalibration, 25 K miles check up and tire rotation. She explained all instructions and called me with updates. My car was ready and clean at the agreed upon time.
Summer was very helpful! I've been a customer of yours since 2002, have purchased 2 MDX's (2002 & 2009) and have always been treated well.
Never experienced better service than I received from JD. Outstanding commitment to excellence and he was very understanding and listened to my concerns and addressed them all.
Called JD with warranty issue and told us to come in as soon as we could. Had loaner car waiting for us and fixed problem in just a few hours!
Been here for over 25 minutes and no one could find the time to speak with us. Oh wait, a manager did come over about 10 minutes ago to say he’d see if he could find someone to help us... and walked away. See ya! Going to another dealer. #bigmistake
I loved my buying experience at this dealership. I love my Acura. I do think the service department could use some improvement though as there seems to be a lot of disorganization:(
Summer always makes herself extremely available to handle our issues with our car, no matter how big or small and greets us with her beautiful smile.
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