Highly recommend- this dealership has changed my opinion about purchasing a car. Easy , friendly, no pressure and quick. Second time purchasing from them and nothing but positive !! Thanks Acura North Scottsdale
We just had a terrible service experience at this dealership. Brought in our MDX for an oil change before leaving to return to our home after our stay in Scottsdale. We had our Acura in for an oil change and overall check at our local dealership at home but after three months decided to change the oil and have everything checked again. J.D., the service manager, told us we needed a long list of things done. Naively, we agreed and the bill came to over $1,000. He even said the coolant system did not need flushing but included that to the tune of $200. We are an older couple and we feel we were oversold and overcharged and taken advantage of as we have always meticulously maintained our vehicle. JD was slick, insisting even the steering wheel fluid had to be changed out, and Insisted nothing could wait until we returned home. He said it would be an hour and a half wait but it took over three hours. At one point he said our car was just being washed but then it was another hour until he returned it. The cashier said we received $100 off but this was not indicatedon the bill. It was just anotherin a series of lies. Beware and stay away from this dealership. They are neither fair nor honest.
Service Rep went above and to address my concerns. Bravo!
We had an excellent experience buying a new vehicle from Acura. Rachel greeted us immediately, and asked what car we were interested in. I had done my research and knew what I wanted. She quickly found the TLX, and had it ready for a drive. We loved it, and drove off with the car in less than two hours. Acura's are incredible vehicles, but the service sets them apart. Rachel and Charles made this so easy for us, and made the car buying process seem like a breeze. Thank you both for all that you did to make this a painless (even enjoyable) transaction. We love the new car!
Acura always had great cars I used to love going for just test driving the NSX back in the 90s
This dealership and team are great! They made my entire experience super easy and painless. From Rachel Finkelstein's initial greeting, test drive and explanation of the car's features, to Steve (the sales manager)'s help with the pricing, to Charles in the finance office's efficiency in paperwork and Chris's through delivery of the vehicle, they really made the car buying process pleasurable. As someone who's worked in the car industry before, I appreciated their professionalism. I would recommend them to anyone who wants to enjoy shopping for a car and getting a great deal with great service.
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