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- 24 friends
- 338 reviews
Èze, Alpes-Maritimes
FranceGreat and no pressure!!
Acura North Scottsdale
7007 E. Chauncey LanePhoenix,AZ85054Main/Sales: (877) 704-2064
- Service: (877) 704-2057
- Parts: (877) 704-2078
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Customer Testimonials
From YELP!
Scottsdale, AZ
3/15/2013 1 Check-in Here
THE MOST AMAZING CAR BUYING EXPERIENCE...EVER. We went in quite skeptical about the Acura, with our hearts set on a BMW. We were greated by Plamen who was very happy and enthusiastic about Acura and helping us in general, which was a nice change, albeit alarming. We test drove a showroom TL again, skeptical as there was no way it would compare to the BMW we had our hearts set on. An hour later we were owners. Not exaggerating. Out the door, keys in hand in an hour. The whole team was completely amazing the nicest, best experience ever and have made us lovers of Acura.
Listed in: The Yelp 100 Challenge
Tempe, AZ
"I have been in the market for a new car for about the past year. My commute to work each day is about 30 miles each way, so I wanted to go for something more economical. My wife and I decided that a Toyota Prius II would be the way to go. The closest I had come to buying one during the past year was at Riverview Toyota. Bad choice. Turned out to be a total waste of time. The salesman Kent was very nice and knowledgeable, but his sales manager (Australian guy, don't remember his name) was very pushy and con descending. They actually tried to change the terms of the deal without saying a word to me, and get me back to the financing office. after being burned on a previous deal, i am a much more cautious buyer, and asked all the right questions before signing anything or going into the dinancing office. After wasting an entire day at their dealership, I was completely turned off to the idea of buying a newer car.
A few weeks later, after doing some searching online, I found Acura North Scottsdales add for a used 2010 Prius II. The car was exactly what we were looking for- low miles, same color we wanted, and about $3000 less than what Riverview was trying to sell it to me for. I almost thought this was going to be a "too good to be true" situation where I get there and they try to take advantage of me by tacking on all kinds of crap I don't need at an insane rate. Not the case at all.
This was, by far, the best purchasing experience I have had. There was no pressure and they did not try to fool me like Riverview or even Pinnacle Nissan, who I had dealt with for my previous car. They were very honest, and worked to earn our business.
Another pleasant surprise from this dealership was that there were no gimmicks in the financing office. We made it clear that we were not interested in any add-on's like paint protection, and they didn't ask once.
I feel like it would be dishonest saying that there were no negatives during the deal. There were a few bumps. One was offering less for my trade in than KBB had suggested. Another was that it seemed to take a while to finish the deal. We were waiting for about 1-1.5 hours to get back to the financing office to finish the deal. Other than that, they were great. Vern and Rocco were extremely nice and helpful, and I would not hesitate goin back to this dealership in the future."
Peoria, AZ
"Last night we bought a used Acura RDX. Great car and a great buying experience! They gave us a very fair deal on RDX and our Tahoe trade in. Great job to Brian Edwards, Plamen Prodanov, and Charles Watson. They are a great group of Christian men who put us at ease and did not high pressure sell us. Thanks to them for taking the time with us. This dealership is very different from others in the Valley. Worth the drive to a beautiful area. The other Acura dealership we dealt with was very high pressure and slick. We didn't end up buying from another Acura close by (85382).
Great job and we will definitely buy another car again from Acura North Scottsdale!"
Queen Creek, AZ
"We purchased a used 2007 Tahoe from Acura Venna Wang was our sales person and she was very helpful."
Scottsdale, AZ
On Dec. 1st, 2012, we bought our first Acura. Jordan Crump, Salesman, and Charles Watson, Finance Director, made the Costco Program purchase very simple. Mr. Crump is a very ethical salesman, and Mr. Watson is nothing less than a financial wizard whose honest approach is straightforward and efficient .
The previous week we had test driven a new RDX with Mr. Crump. The following week, we requested a specific vehicle, and the day we showed up, it was ready for us, we traded in our Volvo on the spot, did the finances and drove the RDX home!
We had an excellent experience with this dealership, and are really enjoying the vehicle.
Phoenix, AZ
I work in the automotive industry, and this store delivered one one of the best customer service experiences I've ever had. No pressure, customer-focused, hassle-free...that's the way it should be. I did a test drive on visit #1 and the sales staff were top-notch. On visit #2, we went to pick up the car. I was in and out of there in less than an hour and a half. Highly, highly recommended!
Prescott, AZ
I had put off replacing my old car for over a year, dreading the process of purchasing a new car. My experience in purchasing a 2013 Acura MDX from Acura North Scottsdale was not only painless, but enjoyable!
Plamen Prodanov went above and beyond to locate the difficult-to-find model, color, and package I wanted and delivered the car to me on a tight schedule, despite unforeseen obstacles. His introduction to the car's features left me feeling confident and happy about my purchase.
Charles Wilson was extremely well organized and efficient in walking me through the paperwork.
My thanks to Plamen and Charles, to Tony, and to the technicians that worked so hard to deliver the car on time in perfect condition.
Scottsdale, AZ
Our salesman was Plamen Prodanov. He was very accommodating, helpful, pleasant and informative. Moreover, he was not pushy.
Scottsdale, AZ
This is the third car that my husband and I have bought from Acura North Scottsdale, and the first was on the recommendation of our son-in-law who had just purchased an Acura TL. My husband leased a TL in 2007, and our last two cars were bought with the help of our sales consultant, Plamen Prodanov, and finished with Charles Watson in finance. Plamen has made every part of the buying experience a pleasure. He takes time with the customer, listens, offers excellent advice and options, and expedites the process. He cares, becomes a friend, and stays in contact after the purchase to make sure that all is well. Charles makes the paperwork easy and fast for your purchase or lease and does not waste the buyers' time. I cannot say enough good things about this experience! I recommend Plamen to everyone, and always carry his cards with me. I highly recommend Acura North Scottsdale and Plamen Prodanov!
- 24 friends
- 338 reviews
Èze, Alpes-Maritimes
France
Great and no pressure!!
Scottsdale, AZ
Loving Our New Car!!!
We had an pleasant car shopping experience at Acura North Scottsdale today. We have to say our salesperson Venna Wang and the staff were extremely helpful and provided just the right amount of personal professionalism. At no time did we feel pressured to do anything but inquire about a new vehicle, but by the end of our visit, we purchased a new Acura TL and couldn't be happier with our entire experience with Acura North Scottsdale. Thank You!
Peoria, AZ
I have owned twenty-three aut,omobiles (incl 4 Acuras) since 1944. Many of these cars were maintained by dealer facilities. From the time you located at Chauncey Lane two of these acura's have been serviced by you. The service has been the best quality of any in my experience 1
Douglas Peng has been attending to my needs during the whole time. I find Doug's knowledge of Acura's to be deep and thorough. Moreover, Doug's accuracy in diagnosis of problems and his recommendations for correcting them has never missed the mark.Doug is friendly, courtrous, and trustworthy.
Doug is truly anasset to your organization. (*****)
- 22 friends
- 7 reviews
Scottsdale, AZ
In the age of the Internet, speed is everything.
Rocko and his team were fast, effective and won my business while the kids at Tempe Acura were trying to figure out their auto-responder.
I inquired about the exact car I wanted one day, spent 30 minutes in the dealership the next day and drove away.
Thanks guys, it was a pleasure.
Let your execs know that at least one person in this world (me) just doesn't have time or energy to play the old-fashioned car buying game -- the Internet has made it possible to enjoy the experience.
Justin
From Google
Scott Greenberg reviewed 7 months ago
Quality Excellent Appeal Excellent Service Excellent
Everyone treated us with courtesy and respect. We were not subjected to any high-pressure sales tactics. Caelin - our salesman, and Rocko - the web sales manager, really helped us find a vehicle that met our budget and our needs. Also, because Acura North Scottsdale belongs to the Penske Group, we were able to easily obtain information about vehicles available from other Penske dealerships, and Caelin took us in the dealer's cart on a tour of other vehicles at the other North Scottsdale dealerships. Very good all around experience!
Mandy Krumm reviewed 4 months ago
Quality Excellent Appeal Excellent Service Excellent
This was my first experience buying a car from a dealership myself, however, I've been to many dealerships before with friends and family. This was by far the best experience I could have ever asked for. The first day I went in to look, Jenny Lang, GM of Acura North Scottsdale, was so helpful and though there wasn't a car for me there at the time, she promised to keep an eye out and call me in a couple days. I was in and out in 30 minutes with no pressure to buy. On that next Monday, Jenny called me and said that she had a couple cars that she wanted me to come in and look at. After looking at the cars and falling in love with the Acura TSX, Jenny paired me with Veena Wang to complete the sale. Although I had already had my loan pre-approved through another lender, the employees at Acura North Scottsdale treated me no different than if I were going through them. Veena was extremely nice and very knowledgeable. Jenny Lang and Acura North Scottsdale has my business for life. Everything about this dealership is amazing! Thank you Jenny and Veena!
Bill Simmons reviewed 5 months ago
Quality Excellent Appeal Excellent Service Excellent
It had been 6 years since purchasing our last vehicle from a dealership and 6 years ago we swore we would never go back. The experience was frustrating, disrespectful, and pressured. Recently we decided to upgrade our family vehicle and our internet search led us to Acura North Scottsdale and a perfect 2010 Infiniti QX56. I emailed the sales manager who quickly responded and set up an appointment to see the vehicle that night. It was sitting out front waiting. Plamen Prodanov was our sales consultant and was almost doting in his interest in our family and our needs. We walked around, the kids explored, and we test drove. The entire time Plamen was positive, patient, and accommodating. We decided to purchase the vehicle and our financial process was handled by Charles Watson. It was late in the evening, my young children were restless. Charles was prepared with toys, completely organized to expedite the process and patient as our 4 year old drove matchbox cars around his desk. He put us into financing that worked for our budget and we were out the door. Even better, he called us the next day with better financing that maintained our payment budget and shortened our term through Acura's financing program. Even though we bought an Inifiniti, I would not hesitate to return to this dealership. the people were warm and welcoming, there was no pressure, Matt Franze, the sales manager presented us with a fantastic price and a couple of options for purchase that made things simple and straightforward. Thanks again to the team for a great experience.
Scott Tenney reviewed 8 months ago
Quality Excellent Appeal Excellent Service Excellent
Working with Brad Burnham at Audi North Scottsdale was a refreshing experience!! Brad did not act like a used car sales person at all!! I searched for a new car for over 3 months and dealt with several of the classic "used car sales guys!" Brad was very professional and really easy to work with!!! Brad is easy living!!! I sent several e-mails to Brad with questions over a 4 week period and he responded very quickly. Sometimes after 11pm at night. I looked for Audi's across 4 different states and found that Audi North Scottsdale had the best inventory and prices. When it was time to make the purchase, Brad made it very easy to get the deal done. Brad helped me return the jeep I was driving to a friend, explained all the details to me that my Audi had to offer, and introduced me to my service rep. Overall A+++ experience working with Brad. If you're looking for a new car and sick of dealing with the hassle, call Brad Burnham at Audi North Scottsdale. You won't be disappointed!
Pat Deasy reviewed 8 months ago
Quality Excellent Appeal Excellent Service Excellent
Acura North Scottsdale is the best dealership I've worked with. Bought a several TLs from them and have always been very satisfied. They make buying a car a pleasure - no pressure, always pleasant and do everything they can to make your experience the best. A special thanks to Jordan, Charles and Brian for putting me in a beautiful new TL. It rides like a charm! I love it!